642-242, Unified Contact Center Enterprise Implementation (UCCEI) exam is for testing a candidate’s knowledge of deploying Cisco Unified Contact Center Enterprise (Unified CCE) solutions. This is part of the Cisco Unified Communications application suite which delivers network-to-desktop computer telephony integration (CTI), intelligent call routing and multichannel contact management to contact center agents over an IP network. The skills assessed via this exam include basic troubleshooting, fault tolerance, processes, and installation and deployment capabilities.
642-242, Unified Contact Center Enterprise Implementation (UCCEI) exam is for duration of approximately 90 minutes with 65-75 questions. CertifySchool provides full training kits and preparation guides for 642-242 exam to get pass your exam.
There are five main topics that come in this exam which are mentioned below but candidates should also note that any other related topics can also come in the exam. The first topic for the 642-242, Unified Contact Center Enterprise Implementation (UCCEI) exam is fault tolerant characteristics of Cisco Unified CCE solution. The subtopics include the process by which Cisco Unified ICM Call Routing Script routes and detects around failed system components of the Cisco Unified CCE solution, fault tolerant integration of Cisco Unified IP Interactive Voice Response (IVR) with Cisco Unified Communications Manager in the Cisco CCE solution, impact of network or process failure on agent states in the Cisco Unified CCE solution and considerations for upgrading one or more components of the Cisco Unified CCE solution.
The second topic of the 642-242, Unified Contact Center Enterprise Implementation (UCCEI) exam is installation process for Cisco unified ICM components. The subtopics include network configurations and operating system for specific Cisco Unified ICM components such as the Logger, Call Router, Administrative Workstations, Peripheral Gateway, and Cisco Unified Intelligence Center servers, role of the Cisco Unified ICM Domain Manager tool, steps for installing a new Central Controller, steps for installing a new Peripheral Gateway (PG), steps used to validate network Cisco Unified ICM interposes communications etc.
The third topic is process for configuring and installing a cisco unified IP IVR PG. Subtopics include Cisco Media Group in Cisco Unified IP IVR and it is configuration, configuration process of the Cisco Unified ICM subsystem, configuration process of a Cisco Unified ICM post routing script in Cisco Unified IP IVR, creation of prompts how they are uploaded and their usage in Cisco Unified IP IVR as part of the Cisco Unified CCE solution.
The fourth topic of the 642-242, Unified Contact Center Enterprise Implementation (UCCEI) exam is configuration process of integration the Cisco Unified Communications Manager with the Cisco Unified CCE solution. Subtopics include purpose of JTAPI users in the Cisco Unified Communications Manager and their usage in the Cisco Unified UCCE solution, Cisco IP Phone configuration settings required to support specific Cisco Unified CCE agent features like Outbound Option Auto Answer and Zip Tone, configuration steps required for Outbound Option in Cisco Unified Communications Manager as part of the Cisco Unified CCE solution etc.
The last topic of the 642-242, Unified Contact Center Enterprise Implementation (UCCEI) is call flow scripting process. The subtopics are differences between Routing Script in the Cisco Unified CCE solution and a Cisco Unified ICM Admin, impact of Cisco Unified ICM scripting on reporting in the Cisco Unified CCE solution, purpose of the Cisco Unified ICM Call Type Manager in the Cisco Unified CCE solution, call prioritization in Cisco Unified ICM Call Routing Scripts for the Cisco Unified CCE solution, the use of Cisco Unified ICM Admin Scripts to control Outbound Option campaigns etc.
CertifySchool offer every possible solutions and related study materials for 642-242 Sample Questions and 642-243 Practice Exam.
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