Just as an antivirus installation is very important in the same way installation of the antivirus is also extremely very important. If the installation is not done in the right way, Users are sure to face a ton of problems. Hence users must make it sure that there exist no error with the installation of the antivirus. For correct install/uninstall/reinstall of the Kaspersky antivirus, taking a technical support can make the process not just exact but it would also save a lot of time of the user.
To get a technical support one must give a call at Kaspersky technical support number 1-844-866-4624 and get connected with the professionals who help them out throughout. However if one has already installed the antivirus and is not able to execute it properly, then they must make it sure that it contains no error with installation.
How do one find out? Well follow these steps to check out whether there is any problem with the installation of the antivirus -
- If there exist a problem with avp.exe process, then users will see that a message highlighting a failure pops up. But if user sees that there is no problem with KAV process then, they can simply run Install >verify install and check if it is displaying installed message.
- Also before any update or installation takes place, one must make sure that there exists no set-up of the previous version of Kaspersky antivirus. This is because of the fact that existence of two versions of the same antivirus creates issues such as software clash which is likely to occur. Hence check out the new version of Kaspersky antivirus where uninstall option is present. Then simply follow –Install>Install>Advanced Options-“Uninstall prior A/V. thereafter Kaspersky will try to uninstall the previous versions set-up on its own. If even after following this step, a failure still exists with installation of the new version. In that case, check out “avpsetup.rpu” in C:\kworking\kav\”. Then open up the file with text editor, check if it shows any conflict with the antivirus. If one is trying to remove it with Add/remove Programs, then one must look out for removal tools as provided by the Vendor. Make sure that the working Folder that is C:\kworking\KAV and the C:\program Files\Kaspersky Lab Folder is completely deleted.
- Try out running the agent updater and also that it is up-to-date in nature before attempting to carry out the KAV install
- If any pending procedure or stuck scripts exists then installation might not take place properly. Hence, check Agent Procedure>Manage Procedure>Agent Procedure Status or KLC>Agent Data>Pending Procedures. Also carry out a reboot of the system, then run the Agent Updater before one reschedules the scripts.
- Also check out if Kaspersky is asking you for a reboot and if so then only the flag can be reset with the help of KAV reboot.
- Make sure that your credentials are set properly and if it is not so, then surely nothing will works completely.
- To check whether the installer is running fine, you must carry out the install file running manually. The format for manual running is C:\kworking\KAV\kes10win_x64.msi or _x86 if it is 32 bit.
Even after following all these steps if one finds there exist serious issues then you, have only one option and that is to connect with a Kaspersky tech support, which will help you out with reinstall of the antivirus.
The writer is an Tech support specialist at ITChitChat.Call 1-844-866-4624, connect with a live Kaspersky tech support expert remotely, and get your issue resolved instantly while speaking on the Kaspersky tech support number.
This entry passed through the Full-Text RSS service - if this is your content and you're reading it on someone else's site, please read the FAQ at http://ift.tt/jcXqJW.
Want something else to read? How about 'Grievous Censorship' By The Guardian: Israel, Gaza And The Termination Of Nafeez Ahmed's Blog
No comments:
Post a Comment