IBM, one of the biggest enterprise organizations in the world of computers, offers a lot of certifications. These certifications are aimed towards the people who want to have a solid understanding of the working of IBM products. The C2010-940, IBM Tivoli Level 1 Support Tools and Processes is one of the many certifications on offer by IBM. The sole purpose of the exam is to familiarize the exam taker with the tools available for IBM Tivoli.
C2010-940: IBM Tivoli Level 1 Support Tools and Processes exam details:
IBM exams are offered in different languages including English, German and Japanese. However, the C2010-940, IBM Tivoli Level 1 Support Tools and Processes exam is only offered in English language. Total number of questions asked is 40. Of course, the exam taker has to answer all of these questions. The exam taker is given 1 hour to solve the C2010-940, IBM Tivoli Level 1 Support Tools and Processes exam. The exam taker has to get 72% answers correct in order to pass the C2010-940: IBM Tivoli Level 1 Support Tools and Processes exam. This means that the exam taker has to get 29 answers spot on to attain the certification. All the questions asked in the C2010-940, IBM Tivoli Level 1 Support Tools and Processes exam are multiple choice questions. Moreover the exam is web based and has to be solved on a computer.
Topics for the C2010-940: IBM Tivoli Level 1 Support Tools and Processes exam:
Education goes step by step. Objectives are set by IBM. These objectives are different for each and every exam. The exam taker is supposed to understand all these objectives as he attains the certification. The main objectives of the C2010-940, IBM Tivoli Level 1 Support Tools and Processes exam are detailed below.
• How to cope with the initial contact with the customer.
• Entitlement.
• Resolving PMR.
• Escalation of PMR.
• Closure of PMR.
• Metrics.
General rules for the C2010-940: IBM Tivoli Level 1 Support Tools and Processes exam taker:
The general rules are the same for almost all the exams. The exam taker should follow the IBM code of conduct during the exam. The exam taker should not use any reference material during the course of the exam. He should not talk or share anything with anyone within the exam center. If the exam taker is found doing so, he might be expelled from the exam center.
There are a lot of study guides available on the internet. The exam taker should try to use these guides as much as possible. IBM offers certification training as well. However using more than one training resources is generally recommended.
The exam taker is not allowed to cheat during the exam. He might be expelled from the exam hall if he’s found using any reference material or cheating. Moreover the exam taker should not have visitors during the exam.
Get your future secure by passing C2010-940 Practice Test and IBM Training Material with CertifyGuide latest preparation material.
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