The 1Z0-219 exam is for certification of Siebel Customer Relationship Management 8 Business Analyst. The exam consists of total 64 numbers of queries and total time allowed to complete the examination is 120 minutes. In order to achieve certification, candidates need minimum score of 64 percent. The exam cover following topics and some additional topics may appear in the examination.
Introducing Siebel Applications
Give samples of partner and employee Siebel CRM applications
Explain Siebel Customer Relationship Management applications
Using the Siebel Web Client
Navigate views and screens in the application
Start and log in to a Siebel application
Working with Data in the Siebel User Interface
Query for records
Generate, alter, and remove records
General Siebel Business Entities
Explain relationships between these entities
Recognize common business entities
Using Siebel Business Entities
Give a sample of how a company could utilize Siebel business entities to sustain a business process
Exploring Siebel Sales
Explain advanced Siebel Sales aspects
Explain how forecasts can be utilized
Explain how Siebel Sales users handle opportunities
Exploring Siebel Call Center
Explain advanced Siebel Call Center aspects
Utilize Siebel Call Center to handle and assign service appeals
Other Siebel CRM Features
Explain how to utilize Siebel Search to locate data
Utilize Audit Trail to observe changes to a record
Run a Siebel Report
Explain the Universal Inbox functionality
Utilize iHelp for help with complex actions
Administering Siebel Applications
Recognize commonly utilized administrative screens
Explain how administrative users handle Siebel functionality and data
Exploring the Siebel Architecture
Explain how various Siebel client kinds access data
Recognize the major architectural sections and their functions
Securing Siebel Applications
Explain the kinds of authentication maintained by Siebel CRM Applications
Explain the key entities that support safety within a Siebel application
Controlling Access to Views
Outline two tactics for assigning views to liabilities
Explain the relationships among users, views and liabilities
Controlling Access to Customer Data
Explain the relationship between access and views control mechanisms
Explain the Siebel mechanisms that decide access to customer information records
Generating the Company Structure
Generate users and employees
Generate division, position and organization ladders
Understanding Object Definitions
Utilize About View
Explain the relations between them
Explain the major kinds of object meanings
Utilizing Siebel Tools to Inspect Object Definitions
Decide relations between object meanings
Utilize Siebel Tools to inspect child and parent object meanings
Explain the dissimilarities between an object kind and an object meaning
The Siebel Data Model
Explain 1:1 and 1:M extension tables
Explain how cardinality among tables is represented
Explain the role of columns, tables, indexes, keys and data kinds
Siebel Business Components
Map UI controls and list columns to BC fields
Explain goods of BCs and BC fields
Explain business components (BCs)
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