CMMS software is often referred to Computerized Maintenance Management System, EAMS (Enterprise Asset Management System or Asset work orders. No matter what name is used the theory of Enterprise Asset Management Systems (EAMS) is the same. To track your company’s assets, maintain those assets with preventive maintenance schedules and ability to submit work request’s to insure the assets are in exceptional working order for peak performance, cost efficiencies and optimal service life. There are many products on the market that claim to do just that but beware of industry savvy salespeople who will sell you an CMMS software without ongoing process and administrative support to help you use it. Best practice is to utilize the services of an experienced consultant who will not only recommend the best software for your organization but will train your users on best practices to use the EAMS or CMMS software solution for proven results for your Asset Management Process.
EAMS software should provide your organization with the following features:
• Track Assets for both facilities and equipment
• Accurately track cost of Asset, replacement cost and cost of maintenance and repair
• Track specifications, warranty, lease and all other necessary Asset information
• Help to create a CMMS work flow process for all level from director to groundskeeper
• Easy service request ticketing system so requestors can easily submit and track requests
• Allow for reporting and Key Point Graphs (KPI)
• Forecast Preventive Maintenance task and EAM scheduling
• Email communication through a robust CMMS system
• Vendor, inventory and HR tracking for full integrated EAMS
• Easy to use report writer to track reports and critical Asset information in a timely and as needed basis.
Purchasing a CMMS or EAMS Asset Management system is an easy process, insuring the success of this purchase is a different story. The use of a seasoned CMMS and EAMS Asset software technician will make sure the software works as planned. This avoids the bad data blues and insures that your CMMS and EAMS solution will correctly manage your Assets.
What do you do if you already own a CMMS or EAMS solution? Do you need to purchase another solution and train your team on how to use it? The answer it NO. Our consulting team will make sure that the software is configured correctly, that the data is input in the correct format without duplication and that the PM task list and schedule is optimized. This not only makes reporting easier but it will also simplify the workflow from the requestor submitting the CMMS request to the technician entering their final time and comments at the close of the work order.
The workflow from request to completion should be defined as:
1) Requestor observes an issue that needs the attention of the EAMS team
2) Requestor goes online to an easy to understand CMMS work request page. Ideally page already has requestor’s information in pre populated fields
3) Request is received and reviewed at the facilities department
4) Work request is assigned to an asset (if applicable) and assigned to a technician and becomes a work order
5) Technician responds to the requestor by accepting work request or at time or assignment
6) Technician goes to problem area or asset and performs the requested work task
7) Work order is closed, time and material for repair is entered into system and requestor receives notification
8) Satisfaction survey is sent to requester as a way of measuring SLA and accuracy of technician
CMMS and EAMS solutions do not have to be complicated or difficult for users to utilize their full potential. The key in most successful implementations and processes is to utilize the services of a skilled CMMS and EAMS professional to insure that the Asset management solution works the way most CMMS and EAMS software packages are designed.
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